How agents can & should protect vendors from dual fees
"In today’s competitive housing market, it is not uncommon for sellers to move agents", says Paul Offley. Here the compliance expert explains how estate agents can and should protect sellers against being hit with dual fees, while still ensuring they get what commission may be fairly due.
Paul Offley is Compliance Officer at the Guild of Property Professionals. The Guild is a network of 800 of the best independent estate agents from across the UK. The Guild is a sign of professional excellence that agents can use to differentiate themselves from their competitors and assure clients that they will act with knowledge and integrity to achieve results, the three core values of The Guild. To allow agents to perform a superior service, The Guild offers marketing, business and technology services to its members.
Guidance issued for agents on dual fees as disputes soar
'Disputes over dual fees have become an increasing cause for concern', says The Property Ombudsman, and the problem is 'reflecting poorly on the industry as a whole'
By PrimeResi
Four Berkshire estate agents accused of illegally fixing fees
The alleged price-fixing cartel operated for almost seven years from 2008, says the Competition & Markets Authority
By PrimeResi
Estate agents must reveal referral fees to customers or face a ban, says Trading Standards
Estate agents who continue to conceal referral fees from customers could be banned from the industry, says National Trading Standards.
Companies in this article
Guild of Property ProfessionalsMost read
Waddell returns to Knight Frank to launch resi investment desk
Agency rolls out new service line offering centralised 'support hub' for domestic and private international investors.
Native Land lines up next super-prime play with Belgravia acquisition
Rare half-acre freehold secured for amenity-rich luxury resi scheme designed by Pilbrow & Partners.
Interview: Mark Harvey on the strategy behind Knight Frank’s next phase of global growth
The agency’s international chief discusses doubling down on key wealth hubs, reshaping partnerships and targeting new lifestyle markets - plus why London remains at the top of the global property map.
‘The opportunity is clear’: A luxury developer’s view of the prime resi market in 2026
REDD's Russell Smithers on the return of confidence, quality and long-term thinking.
Harwood Advisory recruits Knight Frank’s Collier
PCL specialist Marc Collier has joined Sami Robertson's boutique property firm.
Knight Frank maps out ‘highly targeted’ expansion across key global hubs
Focus will be on 'expanding thoughtfully in the markets that matter most to our clients', says property firm's head of international.
Sales launch at boutique Marylebone resi scheme
The developer is preparing to roll out further projects in Notting Hill and Mayfair in 2026 and 2027.
My Property Career: Quickfire Q&A with Gary Hersham
Recruitment guru Barry Collins chats with prime resi industry leaders & entrepreneurs, distilling decades of experience & career highlights into 60 seconds.
Albion Nord appoints two new Creative Directors
The London-based interior design studio is expanding across the UK and overseas.
Rare new-build mews trio to launch in Kensington
Tedworth and Strutt & Parker instructed on three-house Lexham Mews scheme.
LATEST ARTICLES
Knight Frank links up with luxury LA brokerage
Global agency says alliance with Beverly Hills-based Carolwood Estates marks a 'pivotal moment'.
UK Sotheby’s reports £1.63bn in sales as cash buyers dominate
Big-brand brokerage saw revenue rise 87% in 2025, with activity 'anchored by financially robust buyers'.
Two new signings for PCL brokerage Park Lord
Katie Gee and Adam Shabatai have both joined the Mayfair-based firm this year.
In Pictures: One Blackfriars apartment with ‘cinematic’ London views seeks £7mn
The 41st-floor lateral 'offers one of the most remarkable vantage points in London,' say selling agents.
By PrimeResi
PCL property investor reveals £60mn ‘capital recycling’ drive
Keith Freedman's KF Property Holdings has made some notable acquisitions & disposals in Prime Central London.
By PrimeResi