How agents can & should protect vendors from dual fees
"In today’s competitive housing market, it is not uncommon for sellers to move agents", says Paul Offley. Here the compliance expert explains how estate agents can and should protect sellers against being hit with dual fees, while still ensuring they get what commission may be fairly due.

Paul Offley is Compliance Officer at the Guild of Property Professionals. The Guild is a network of 800 of the best independent estate agents from across the UK. The Guild is a sign of professional excellence that agents can use to differentiate themselves from their competitors and assure clients that they will act with knowledge and integrity to achieve results, the three core values of The Guild. To allow agents to perform a superior service, The Guild offers marketing, business and technology services to its members.
Guidance issued for agents on dual fees as disputes soar
'Disputes over dual fees have become an increasing cause for concern', says The Property Ombudsman, and the problem is 'reflecting poorly on the industry as a whole'
By PrimeResi
Four Berkshire estate agents accused of illegally fixing fees
The alleged price-fixing cartel operated for almost seven years from 2008, says the Competition & Markets Authority
By PrimeResi
Estate agents must reveal referral fees to customers or face a ban, says Trading Standards
Estate agents who continue to conceal referral fees from customers could be banned from the industry, says National Trading Standards.
Companies in this article
Guild of Property ProfessionalsMost read
Interview: New UK Sotheby’s International Realty MD Alex Isidro on what’s next for the luxury brokerage
PrimeResi quizzes the high-profile real estate agency's recently-appointed boss about bumper sales figures, brand-building, and why this business is 'all about people, not property'.
£22mn penthouse sold in £50mn deal spree at top-end Kensington scheme
Lodha confirms launch date for next sales phase at Holland Park Gate following another run of big-ticket transactions.
Government proposes the ‘biggest shakeup to the homebuying system in this country’s history’
Consultations have opened into significant & wide-ranging reforms that promise to 'rewire a chaotic system which has become a barrier to homeownership.'
By PrimeResi
London Square gears up to launch sales at landmark heritage conversion project
Ambitious transformation of former Surrey County Council HQ is to deliver 264 new homes, with completion set for 2027.
Seven key themes in the global branded residences sector
From standalone towers to wellness-led living, these are the big trends shaping luxury branded residences worldwide.
Country house guru Sweeting joins high-end valuation firm
Longstanding Knight Frank figure has taken up a consultant role at James Wyatt's Parthenia.
Influential committee calls for ‘major reform of the whole property tax system’
'The case for major reform of the whole property tax system – from Stamp Duty Land Tax to Inheritance Tax to Council Tax and VAT – is almost unarguable,' says Sir Vince Cable.
By PrimeResi
Luxury developer Amara Property adds Sales & Acquisitions Director
Warren Leader has joined Rutu Buddhdev's team.
By PrimeResi
Weekly Showcase: Ten featured prime resi listings
PrimeResi's regular stock check, powered by LonRes.
Unseasonably slow September for London’s top-end property markets
Fresh analysis reveals the impact of pre-Budget jitters on the capital's high-value sales and lettings sectors.
LATEST ARTICLES
Tories pledge to scrap Stamp Duty
Stamp Duty is 'bad tax, an un-Conservative tax', says Kemi Badenoch.
By PrimeResi
Blue Book partners with French heritage property agency
Specialist agency announces first international tie-up, creating 'a joint Anglo-French platform for historically & architecturally significant property.'
By PrimeResi
Beyond interior design: St George MD on rethinking the role of the showhome
Marcus Blake talks us through the Berkeley Group developer's new creative direction, and shows off its first completed in-house design effort.
By Marcus Blake
In Pictures: 180-year-old St John’s Wood villa seeking £16.95mn
Agency lists rare 'generational' home on Cavendish Avenue, one of NW London's top resi addresses.
Helen Green Design names new studio director
Joanna Benton steps up at the Chelsea-based luxury interior design firm.