Company Tag: The Property Ombudsman
Redress scheme fields 45,000 consumer enquires
'Agents must strive to ensure that market valuations are reasonable', warns TPO, as competition for instructions heats up amid tougher conditions.
Ombudsman expels six agents
All had failed to pay a compensatory award, said the redress scheme.
Property Ombudsman appoints deputy
Lesley Horton is now working alongside Property Ombudsman Rebecca Marsh, as the industry "heads towards a significant era of change with the new proposed regulatory framework."
Complaints about agents up by nearly a third
Disgruntled consumers made over 34,000 enquiries to The Property Ombudsman last year
UK buying agency numbers have doubled in just four years
The total number of registered buy-side agencies has breached 1,000 for the first time, PrimeResi reveals.
Work starts on a new code of practice for the whole residential agency sector
Baroness Hayter has been appointed to chair the new Code of Practice Steering Group, led by the RICS and TPO, that will follow through on recommendations made by Lord Best's Regulation of Property Agents …
TPO names new Property Ombudsman
Rebecca Marsh, currently Chief Ombudsman at the Legal Ombudsman, will take up the role when Katrine Sporle's five-year contract comes to an end in October.
Complaints to The Property Ombudsman jump by a fifth
Poor communication caused most complaints about property agents in 2019.
Search launched for a new Property Ombudsman
Katrine Sporle will step down as Chief Executive of The Property Ombudsman in November.
Property Ombudsman issues revised Codes of Practice with ‘substantial’ changes for agents
TPO's new Codes for property agents comes into play on 1st June, including 'substantial' updates to reflect the Tenant Fees Act, Client Money Protection, GDPR requirements, and expanded guidance on dual …
Complaints about estate agents have risen by 16%
Increases in complaints and fines are down to more awareness rather than falling standards, says The Property Ombudsman, as the organisation warns that its fees may have to rise to keep pace with all the…
Guidance issued for agents on dual fees as disputes soar
'Disputes over dual fees have become an increasing cause for concern', says The Property Ombudsman, and the problem is 'reflecting poorly on the industry as a whole'