Terms & Conditions

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Subscription Terms & Conditions for subscribers to Property Publishing Group products (online & print)

Version: September 2017

This legally binding agreement (“Agreement”) is made between Property Publishing Group Ltd (“PPG”) and the individual (“you”) identified in the order confirmation on the PrimeResi.com website (“Website”) or, if you ordered offline, in the order confirmation sent to you. This Agreement includes the terms and conditions set out below and incorporates by reference PPG’s Privacy and Cookies Policy and Website Terms of Use, together with any disclaimers, guidelines or other terms that may be sent to you by PPG or PrimeResi, posted on the relevant web page(s) of the Website or included in printed publications that form part of your subscription.

  1. Introduction
    1. These are the terms and conditions on which PPG agrees to provide you with online access to the PPG product(s) and any print versions of PPG product(s) to which you have subscribed (together “PPG Materials”). By subscribing to and accessing PPG Materials, you agree to these terms and conditions. If you do not agree with these terms and conditions you should not subscribe to receive PPG Materials.
    2. References in these terms and conditions to “PPG” (or “we”, “us” or “our”) are to Property Publishing Group Limited (company no. 10450681; registered office at North Quay House, Sutton Harbour, Plymouth PL14 0RA; and VAT no. 269901566). If you need to contact us please email subscriptions@primeresi.com.
    3. When subscribing to our product(s) you must provide us with accurate and complete information (including payment details, contact and other information) and it is your responsibility to update and maintain changes to that information through your user account. We are entitled to rely on any information you provide to us. All information received by us about you as a result of your subscription or your access to and use of PPG Materials will be used by PPG in accordance with our Privacy and Cookies Policy. Please read the Privacy and Cookies Policy for further information about how we may process such information, including your personal data.
  2. Your Subscription
    1. Contract with PPG. By submitting your payment and other subscription details you are making an offer to PPG to buy a subscription to the relevant PPG Materials. Your offer will be accepted by us and a contract formed only when we have verified your payment details at which point we will confirm your subscription (by sending you a confirmation email or letter to the postal address you have given us) and provide you with access to (and if applicable, deliver to you) the relevant PPG Materials for the selected subscription period. If we are unable to accept your order, we will inform you of this and will not charge you for the subscription.
    2. Print materials. Where included in your subscription, print versions of PPG Materials will be delivered to the address specified by you in your order. The costs of delivery are included in the cost of your subscription, unless otherwise stated on the relevant web page of the Website. PPG will deliver the number of issues stated on your order confirmation for 12 months starting with the issue current at the date when the contract is formed, unless otherwise agreed in writing. PPG will make every effort to deliver the PPG Materials within 30 days of each publication, but cannot be held responsible for postal or customs delays. Any claims for non-delivery must be notified by email to subscriptions@primeresi.com as soon as possible and any claim notified later than three months after the publication date of the relevant issue will not be upheld where PPG has evidence that the PPG Materials were despatched to you.
    3. Payment details. You must provide us with complete and accurate payment information and details including your geographical location. By doing this, you are representing to us that: you are entitled to purchase the subscription; that you are not subject to any trade sanction; and that we may use such payment information and details in order to pay for the subscription (and for us to process such payment) throughout the period of your subscription. You repeat this representation to us when, during the period of your subscription, you need to update your payment details where, for example, your card or other payment method expires or when you change your geographical location. If you are entitled to a refund under these terms and conditions we will credit that refund to the card or other payment method you used to submit payment (unless it has expired, in which case we will contact you). If at any time we do not receive payment or your payment authorisation subsequently expires or is cancelled, we may immediately cancel your access to PPG Materials in accordance with section 2.8B below.
    4. Price. The price you pay for your subscription (and the currency in which you pay) will be stated on the relevant web page of the Website from which you began the subscription ordering process. Such price will be re-confirmed to you as part of the ordering process. It is your responsibility to pay any charges that might be applied by your bank or payment provider in paying for your subscription, including in relation to any currency conversion required. Subject to these terms and conditions, in return for us making the relevant PPG Materials available to you, you agree to make the payments notified to you at the time of your purchase.
    5. Incorrectly stated prices. While we try to ensure that all prices we display and quote are correct and accurate, errors may occur and, if they do, we will notify you of the mistake. If we incorrectly state a price, we are not obliged to provide you with a subscription at that price. If we do notify you of such a mistake, even after having accepted your offer to buy the subscription at the incorrect price, you may either pay the correct price or you can cancel the subscription (see section 2.8A below) in which case we will then refund any money you have paid us that relates to the unexpired portion of your subscription. If you do neither of these things then we shall be entitled to cancel or suspend your subscription.
    6. Taxes and Customs. Unless otherwise indicated, the prices we state for our subscriptions are exclusive of VAT (or other similar sales tax) which, if applicable, must be paid in addition. Where your subscription includes a print publication for delivery overseas, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
    7. Renewals. Your subscription will automatically renew at the end of each month subscription period unless we have agreed otherwise in writing with you. We will try to contact you (using the contact details stated in your user account) at least 28 days in advance of expiry to inform you of the renewal. You may cancel a subscription by emailing subscriptions@primeresi.com.
    8. Cancellation
      1. Cancellation by you. If you have subscribed for an online-only subscription then, by placing your order, you are requesting and agreeing that we may start your subscription, and provide you with access to the relevant PPG Materials as soon as possible following our acceptance of your order. Please note that you have 14 days after the day we email you to confirm we accept your order to change your mind and cancel your subscription. If you exercise your right to change your mind and cancel your subscription in the 14-day period set out above, we will refund you the price you paid for your subscription. Print publications are excluded from this cancellation period. PPG will not issue refunds on printed publications unless the order is cancelled before the initial order has been processed by PPG (usually within 3 hours of ordering).
        1. Ending your subscription early because of something we have done or are going to do: If you are ending your subscription for one of the following reasons, the Agreement will end immediately and we will refund you in full for any part of your subscription that has not been provided. The reasons are: (a) we have told you about an upcoming significant change to your subscription or these terms and conditions to which you do not agree (see section 3.3); (b) we have told you about an error in the price or description of the subscription you have ordered and you do not wish to proceed; (c) there is a risk that supply of the subscription may be significantly delayed because of events outside our control; or (d) we have suspended the supply of the products for technical or other reasons, or we notify you that we are going to suspend them for such reasons, in each case for a period of more than 30 days.
        2. Except as specifically provided for in any other provision of these terms and conditions, your subscription may only be cancelled by you with effect from the expiry of your current subscription period. You may provide us with notice in advance of your current subscription expiring but the cancellation will not take effect until the end of your current subscription period.
        3. You can cancel your subscription by contacting us at subscriptions@primeresi.com stating that you wish to cancel your subscription and including in your email your name and subscription reference number(s).
      2. Cancellation by PPG. PPG reserves the right to cancel your subscription if you do not make payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
        1. Separately, we may cancel your subscription on giving you at least 30 days’ notice in writing where we cease to provide (or to be able to provide) PPG Materials to which you have subscribed (including where we have insufficient stock; where we cease publishing the relevant PPG Materials or no longer own such PPG Materials or have the right to make them available), or in the unlikely event that we cease to provide subscription services. If we cancel for any of these reasons then we will refund you any amounts that you have paid us in advance that relate to any remaining and unexpired period of your subscription.
      3. Suspension by PPG. If you do not pay for the PPG Materials when you are required to and you still do not make payment to us within 7 days of us reminding you that payment is due, we may suspend your subscription until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the PPG Materials for this reason.
        1. We may also suspend the supply of products to you: (a) where printed PPG Materials are returned because you are not known at the address you provided to us; (b) to deal with technical problems or make technical changes; (c) to update the PPG Materials to reflect changes in relevant laws and regulatory requirements; or (d) to make changes to the PPG Materials as notified by us to you. We will contact you in advance to tell you we will be suspending supply of the PPG Materials, unless the problem is urgent or an emergency or where we do not have a correct address for you. If we have to suspend the supply of the PPG Materials for longer than 30 days in any 12 month period we will either adjust the price so that you do not pay for your subscription during the period when provision of the PPG Materials is suspended or we will extend the period of your subscription to cover the period when the provision of the PPG Materials was suspended (at no additional cost) or in the case of print publications, ensure that you receive all the PPG Materials that you were due to receive during the subscription period even if there was a delay in your receiving them. You may contact us to end your subscription if we suspend provision of the PPG Materials, or tell you we are going to suspend them, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the PPG Materials in respect of the period after you end your subscription.
    9. Individual subscriptions are personal. Your Individual subscription is personal to you and you may not share with, give, licence or transfer to, any other person any of your rights or entitlements under this Agreement (including to access and/or use PPG Materials under your user account using your password and/or user code). You agree to take responsibility for all access to and use of all PPG Materials that occurs under your user account and to prevent unauthorised use of it. Without further obligation to you, we may cancel or suspend your access to PPG Materials if you share your user account details. If you believe that your user account is being used by anyone else you should inform us immediately via subscriptions@primeresi.com. We reserve the right at any time to verify and/or validate that you are a personal subscriber to our products and that you are accessing and using PPG Materials for your own personal use.
    10. Corporate account administrators may share login details only with those named individuals within the same business organisation, as registered on PrimeResi.com. Corporate account administrators agree to take responsibility for all access to and use of all PPG Materials that occurs under your corporate account and to prevent unauthorised use of it. Without further obligation to you, we may cancel or suspend your access to PPG Materials if you share your user account details beyond the permitted users. If you believe that your user account is being used by anyone else you should inform us immediately via subscriptions@primeresi.com. We reserve the right at any time to verify and/or validate that you are a subscriber to our products and that you are accessing and using PPG Materials according to our terms of use.
  3. Your use of PPG Materials
    1. PPG hereby grants you a non-exclusive, non-transferable right to access and use the PPG Materials for your own personal, non-commercial purposes during the period of your subscription. You shall not: a) create derivative works of the PPG Materials (including any translation); b) remove, obscure, or change: an author’s name or affiliation; PPG’s or its licensor’s copyright notices, policies, disclaimers, terms or other means of identification; c) systematically download or print any part of the PPG Materials; d) knowingly permit any third party to access or use the PPG Materials; e) include, mount or distribute any of the PPG Materials in other works (other than legally permitted quotations with an appropriate citation); or f) use or distribute the PPG Materials for commercial use.
    2. PPG also grants you a non-exclusive, royalty-free licence to use any printed publications that formed part of the PPG Materials to which you subscribed and that were published during the period of your subscription following the termination or expiry of your subscription, except for any portion of that material that is expunged from the archive for any reason. Your use of any PPG Materials for which perpetual access is hereby granted, is subject to the provisions of this Agreement, which shall continue to apply to your use of any PPG Materials following termination or expiry of this Agreement.
    3. We may make changes to PPG Materials and to the way these are made available to you to reflect changes in the law and regulatory requirements, to implement minor adjustments or improvements (for example to address a security threat), or for editorial or legal reasons. These changes will not affect your use of the PPG Materials. If we need to make more significant changes to the PPG Materials and/or these terms and conditions other than those set out above we will notify you. If you do not agree to the changes we are proposing, you may then contact us to cancel your subscription before the changes take effect and receive a refund for any PPG Materials paid for but not received.
    4. You agree to comply with our Website Terms of Use (as may be updated by us from time to time) which apply in addition to and form part of this Agreement. The Disclaimers set out in the Website Term of Use apply to the PPG Materials and you agree that your access to and use of the PPG Materials (or any of them) will be in accordance with, and subject to, the Website Terms of Use. Please read the Website Terms of Use before placing your order for a subscription because they do and will continue to form part of the Agreement.
    5. While PPG will (i) use reasonable skill and care in developing PPG Materials and in providing you with access to PPG Materials as part of your subscription and (ii) use reasonable efforts to remedy any faults or errors of which we become aware, PPG Materials are provided and made available to you via your subscription on an “as is” or “as available” basis. We make no promises in respect of the quality, completeness or accuracy of the information published. All PPG Materials are provided as a resource for your general information and use and are not (nor are they intended) to address your or any particular requirements. PPG Materials in no way constitute professional advice.
    6. PPG relies on authors, contractors and third party data providers to confirm the accuracy of information and advertisements contained in the PPG Materials and therefore PPG cannot and does not warrant the accuracy of the PPG Materials (or any part of them). Opinions posted on any part of the Website or other PPG Materials are those of the individuals posting them and not the views of PPG.
    7. All PPG Materials belong to PPG or its licensors who own all intellectual property rights (including copyright) in PPG Materials. No intellectual property rights in any PPG Materials are transferred to you.
    8. On cancellation or expiry of your subscription, your access to BPPGMJ Materials (and the right to receive print copies, if applicable) shall cease save that you shall continue to be entitled to perpetual access to PPG Materials as provided under section 3.2 above.
    9. If PPG terminates or cancels your subscription for breach of this Agreement by you as provided under section 2.8.2 above, all rights to access PPG Materials including the perpetual access granted under section 3.2 (and the right to receive print copies, if applicable) shall cease.
  4. Our liability to you. Please read this section carefully – it makes clear to what extent, if any, PPG accepts responsibility (liability) to you for your use of PPG Materials.
    1. PPG accepts no responsibility if you incur any loss or damage as a result of using PPG Materials outside the scope of these terms and conditions. Nor does PPG accept any responsibility in respect of any third party products or services referred to or linked to in any PPG Materials.
    2. PPG will be responsible only for loss or damage that is reasonably foreseeable as a result of its breach of these terms and conditions or otherwise as a result of a breach of a legal duty of care owed to you, and PPG’s total financial liability to you is limited to 100% of the price you have paid for your subscription.
    3. PPG is not responsible for, and is not liable to you if you suffer or incur, any loss as a result of matters beyond its reasonable control such as, by way of example (and not limited to), the provision or performance of public or private communications networks, internet services and/or connections, acts of god, industrial action, terrorist attack or threat. If, due to an event beyond our reasonable control, we are unable to provide access to PPG Materials for a consecutive period of more than 30 days, you may cancel your subscription and we will refund any amounts that you have paid us in advance that relate to any remaining period of your subscription.
    4. PPG’s liability will not be limited or excluded in the case of death or personal injury directly caused by PPG’s negligence; nor is PPGs liability otherwise excluded or limited for loss or damage that cannot as a matter of law be excluded or limited.
  5. General
    1. Transferring PPG’s rights and obligations. PPG may transfer its rights and obligations under this Agreement to another organisation upon notice to you.
    2. Severability. Each of the provisions set out in this Agreement operates separately. If any court of competent jurisdiction determines that any of them are invalid, the invalidity will not affect the other provisions which shall remain in full force and effect (and construed accordingly to the extent necessary).
    3. No waiver. If either party fails to exercise any right or remedy under this Agreement then such failure does not amount to a waiver of that right or remedy.
    4. Entire Agreement. This Agreement constitutes the complete agreement between you and PPG relating to your use of PPG Materials.
    5. Law & Jurisdiction. This Agreement will be subject to English law and both you and PPG agree that the courts of England will have non-exclusive jurisdiction to settle any dispute which may arise out of, or under, or in connection with this Agreement.
    6. Questions & complaints. If you have any questions about your subscription, or if you would like to make a complaint, please email subscriptions@primeresi.com.

Website Terms of Use

Version: September 2017

Below are our terms for the use of this Website, whether as a guest or a registered user – please read these terms carefully before using this Website.

These terms are an agreement (“Agreement”) between you and Property Publishing Group Ltd  about your use of this Website and the information contained in or available through this Website and should be read in conjunction with our privacy policy. If you do not agree to these terms in full please leave this Website and do not make use of our services. By remaining on this Website and/or making use of our services you are deemed to accept these terms in full. Our terms and our privacy policy are updated from time to time, e.g. to reflect changes in our services and this Website. Please return to these terms from time to time and note any changes, as they are binding on you. Protecting your privacy is very important to us: please review our privacy policy at www.primeresi.com/privacy-policy, which explains how we treat your personal information and protect your privacy.

  1. Definitions
    1. “PrimeResi.com”, “Property Publishing Group”, “PPG”, “Us”, “Our” and “We” all refer to this Website, or the owner of it, which Website belongs to Property Publishing Group Ltd (company number 10450681), a private company registered in England and Wales with its registered office address at North Quay House, Sutton Harbour, Plymouth PL14 0RA, whose main trading address is at Michelin House, 81 Fulham Road, London SW3 6RD. PrimeResi is a trading name of Property Publishing Group Ltd.
    2. “You” refers to you the visitor and, or customer.
    3. “Website” means this website at PrimeResi.com and its directly associated publications, products and services.
  2. Access to website
    1. Registration is required to access some parts of this Website.
    2. It is for you to make the proper arrangements for you to access this Website. You are responsible for ensuring that all persons who access the Website through your Internet connection are aware of this Agreement, and that they comply with it.
    3. Our Website is intended for people in the United Kingdom. Content available on our site may not be suitable or accessible from other countries. We may restrict the availability of our Website or our services or goods to any person or country at any time without prior notice. If you access our site from outside the United Kingdom, you do so at your own risk.
  3. Use of website and services
    1. Unless with prior written approval from PPG, any material on this Website you are permitted to use for your own personal use, but not for distribution (including sharing or making available for use by others by any means, whether free of charge or for payment) or resale. You promise that you will not resell or otherwise attempt to commercially benefit from the Website content.
    2. All intellectual property (including without limitation copyright) in this Website and its content belongs to us or our licensors and are protected by copyright laws around the world. You have permission to print one copy and download extracts of any web page(s) from our Website for (a) your personal use and (b) to mention to colleagues in your organisation. You do not have permission to use any illustrations, photographs, video or audio files separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material must always be acknowledged and you must not use the material on the Website in a derogatory manner.
    3. Otherwise than in accordance with clause 3.1, no part of this Website may be used without our prior permission.
    4. If, in breach of these terms of use, you print off, copy or download any part of our Website, then your right to use our Website and is contents is automatically revoked – you must then immediately destroy any copies you have made of any part of our Website.
    5. We do not guarantee that our Website will be free from bugs or viruses or protected at all times against hacking. You are responsible for setting up your computer to access our Website and using appropriate firewall and virus protection software.
    6. Our terms and conditions of supply www.primeresi.com/membership-terms-and-conditions will apply if you purchase goods or services from our Website.
  4. Site uptime
    1. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this Website is unavailable at any time. We do not guarantee that our Website, or any content on it, will be available uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
    2. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues, but shall not be obliged to do so.
  5. Visitor conduct
    1. With the exception of personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise us to the contrary, we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
    2. When using this Website you must not attempt unauthorised access to our Website, the servers on which our Website or database are stored or any servers, computer or database connected to our site, and you shall not post or send to or from this Website any material:
      1. for which you have not obtained all necessary consents;
      2. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; or
      3. which is harmful in nature, including, and without limitation, denial-of-service attacks, computer viruses, trojans, worms, logic bombs, corrupted data, or other potentially harmful software or data.
    3. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
    4. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this Website in breach of Paragraph 5.2.
    5. If a third party alleges that content posted by you on our site is in breach of their intellectual property rights or their right to privacy, we may disclose your identity to such third party.
    6. We reserve the right to remove any posting you make on our Website for any reason and without notice, but particularly if your post does not comply with these terms of use.
  6. Your account and password
    1. If you choose, or you are provided with, a user log-in or password as part of our security procedures, you must keep such information confidential.
    2. If in our reasonable opinion you have breached these terms of use, then we may disable any user log-in or password at any time.
    3. If you suspect anyone else knows your user log-in or password, you must promptly notify us at subscriptions@primeresi.com. You can also use this email address if you have problems with logging in or access.
  7. Links to and from other websites
    1. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk. We will not be liable for any loss or damage that may arise from your use of them.
    2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
      1. you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed to by us in writing;
      2. you do not misrepresent your relationship with us or present any false information about us;
      3. you do not link from a website that is not owned by you; and
      4. your website does not contain content that is offensive, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
    3. If you choose to link to our Website in breach of Paragraph 7.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
  8. Disclaimer and exclusion of liability – please read carefully
    1. We take reasonable steps to ensure that the information on this Website is correct at the time of first publishing. However, we do not guarantee the correctness or completeness of material on this Website or the absence of inaccuracies, omissions or typographical errors. We may make changes to the material on this Website at any time and without notice, including corrections. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up-to-date. We are not liable to send you notice of any changes or corrections made.
    2. The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this Website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
    3. All information and services are provided “as is” without warranty or condition of any kind. We disclaim all warranties and conditions with regard to this information and services, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
    4. Any information on the Website in many cases will be an abbreviated and simplified summary for general use or general guidance only, and is not a substitute for taking specific advice on your own situation from an appropriate expert. Before taking, or refraining from, any action on the basis of the content of our Website, you must obtain suitable advice from a professional or specialist.
    5. You use the Website at your own risk – neither we, nor our agents, employees and sub-contractors, shall be liable to you or any other party for any losses or damages whatsoever or howsoever arising in connection with the website (whether under these terms and conditions or other contract or as a result of any misrepresentation, misstatement or tortious act or omission, including negligence).
    6. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website) shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our Website. This exclusion shall include (without limitation) servicing or repair costs and any other direct, indirect or consequential loss, and whether in tort, contract or otherwise in connection with this Website.
    7. We shall have no liability to any users for loss (whether in contract, tort, including without limitation negligence, breach of statutory duty or otherwise, and whether foreseeable or not) relating to:
      1. use of, or inability to use, our Website; or
      2. use of, or reliance on, the contents of our Website.
    8. In addition if you are a business user, we will not be liable to you for:
      1. lost profit or turnover;
      2. interruption or disruption of your business;
      3. your failure to make anticipated savings;
      4. lost business opportunities or damage to your goodwill or reputation; or
      5. indirect or consequential losses.
    9. In addition if you are a consumer, you agree not to use our site for any commercial or business purposes, and we shall have no liability to you for anything mentioned in Paragraphs 8.8.1 to 8.8.5.
    10. We shall have no liability to you for any losses caused by a distributed denial-of-service attacks, computer viruses, trojans, worms, logic bombs, corrupted data, or other potentially harmful software or data that may damage your computer system, software and data from your use of our Website or your downloading of any content on it, or on any website linked to it.
    11. Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under English law.
  9. User content
    1. For the purposes of these Terms of Use, “User Content” means all material submitted by you, including, without limitation, editorial submissions, comments, video, photographs, graphics, audio, and survey entries.
    2. We accept no liability in respect of any User Content submitted by users and published by us and we are not responsible for its content and accuracy. When you submit text, video, illustration, photography or other User Content to us you do so in accordance with these Terms of Use. We do not guarantee any confidentiality with respect to User Content, whether published or not.
    3. Submission of User Content is subject to the following terms:
      1. you warrant to us that any User Content you submit to us is your own original work and that you own the copyright and any other relevant rights, or that you otherwise have all necessary rights to submit such User Content to us in accordance with these Terms of Use. You warrant it is not the confidential, proprietary or trade secret information of any other person.
      2. you must obtain the permission of all of the people featured or referred to in the User Content (and, if they are under 16, their parents or guardians as well) to our use of the User Content;
      3. publication of any User Content you submit to us will be at our sole discretion. We reserve the right to make additions or deletions to the User Content prior to publication, or to refuse publication. We also reserve the right to remove all User Content once published;
      4. you grant us a non-exclusive, perpetual, royalty-free, worldwide, transferable licence to use, edit, reproduce, record, modify, translate, distribute, play, perform, make available to other users of this website, prepare derivative works of and to display any User Content you submit to us in any format, including without limitation print and electronic format and you agree to waive your moral rights in the User Content. If there are any limitations on the User Content that would prevent us from undertaking any of these activities, you must expressly make us aware of them when you submit the User Content;
      5. you agree not to post User Content which is deliberately intended to upset or insult other users or contrary to any guidelines we publish from time to time or contrary to applicable local, national, and international laws and regulations. You warrant that the User Content you submit does not infringe any individual’s right to privacy and is not harmful, offensive, defamatory, obscene, harassing, threatening, hateful or otherwise degrading or intimidating of any individual or group of individuals on the basis of religion, gender, race, nationality, sexual orientation, ethnicity, age, or disability, or otherwise illegal;
      6. you must not endanger yourself or others or take any unnecessary risks in order to produce or make any User Content;
      7. you acknowledge that any breach of these undertakings may cause us damage or loss and you agree to indemnify us in full and permanently against any third party liabilities, claims, costs, loss or damage we incur as a result of publishing User Content you submit to us, including indirect and consequential losses.
    4. You or the owner of the User Content retain ownership of the copyright in all User Content sent to us and remain free to republish it wherever you or the owner wish and in whatever medium you or the owner want.
    5. We may retain User Content even if it is not published. We have no obligation to you to keep any User Content or to return it to you or remove it from this website or anywhere else we may have published it at any time.
    6. You must not send materials that contain viruses, worms or any other destructive elements. Pyramid or other soliciting schemes, or actions meant to disrupt or abuse other users are also prohibited. Users must not use the PrimeResi website to advocate illegal conduct or to participate in illegal or fraudulent activities and must not post or distribute unauthorised copies of copyright material including photographic images, artwork, text, sound files or computer programs.
    7. We do not endorse any User Content or any opinion, recommendation, or advice expressed in any User Content, and we expressly disclaim any and all liability in connection with such material.
    8. PrimeResi does not permit copyright infringing activities and infringement of intellectual property rights on this website, and we will remove any User Content if properly notified that such material infringes another’s intellectual property rights. We reserve the right to remove User Content without prior notice for any reason.
  10. Miscellaneous
    1. If any part of this Agreement is determined to be invalid or unenforceable under any applicable law, including, but not limited to, the above disclaimers and liability limitations, then the invalid or unenforceable provision will be deemed to be replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement will continue in effect.
    2. Unless otherwise specified, this Agreement constitutes the entire Agreement between you and us with respect to the use of the Website and it supersedes all prior communications and proposals, whether electronic, oral or written, between you and us with respect to the use of the Website.
    3. You must not assign or otherwise transfer the Agreement, or any right granted under it, without our written consent. We can freely transfer our rights under the Agreement.
    4. Any failure by us to enforce or exercise any provision of the Agreement, or any related right, will not be a waiver of that provision or right.
    5. We may provide you with notices, including those regarding changes to the Agreement, by email, regular mail, postings on the Website, or other reasonable means now known or developed in the future.
  11. Governing jurisdiction
    1. These Terms shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Version: September 2017

  1. This privacy policy applies to Property Publishing Group’s website(s) at PrimeResi.com.  We at Property Publishing Group take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998, for which purpose the data controller is Property Publishing Group Ltd. By using Property Publishing Group’s website you consent to the policy.

Information we collect

  1. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to sign up for our email newsletters, are registering for access to the website, or are making a purchase from us. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
  2. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use (including Stripe Payments Europe). We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

Use, storage and disclosure of your information

  1. We may hold and process this personal data in accordance with the Data Protection Act 1998 and send you email newsletters from time to time. We may share your personal data within our group of companies, but it will still be subject to these terms if we do.
  2. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
    • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information;
    • To meet our contractual commitments to you;
    • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
    • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you;
    • Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected;
    • If you are a new customer, we will only contact you or allow third parties to contact you when you have provided consent and only by those means for which you provided consent; and
    • To assist fraud protection and minimise credit risk.
  3. If you do not want us to use your data for our or third parties’ use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or can do so by sending us an email to subscriptions@primeresi.com at any time.
  4. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
  5. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the Data Protection Act 1998. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
  6. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
  7. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Property Publishing Group’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
  8. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
  9. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at subscriptions@primeresi.com.


  1. The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
  2. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.

Third party links

  1. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

  1. On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally – it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Access to information

  1. The Data Protection Act 1998 gives you the right to access information held about you by us. This right can be exercised by you in accordance with the Act – an access request will be subject to a fee of £10 towards our costs of complying with your request for the information we hold about you. Should you wish to receive details that we hold about you, please contact us using the contact details below.

Changes to this policy

  1. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Michelin House, 81 Fulham Road, London SW3 6RD or subscriptions@primeresi.com.