Hamptons rolls out new app for landlords and tenants

CML-developed software promises 'single integrated point of access for payment, maintenance reporting and document storage'

Hamptons International has rolled out a shiny new app for its landlords and tenants, promising a digital one stop shop for all the tedious but necessary admin.

The bespoke application, developed by CML Software, will give instant and 24/7 access to account and status updates, allowing customers to make payments, report maintenance problems and store key documents.

Landlords will be able to download rental statements, supplier invoices and compliance documents, view rental details and recent activity, approve maintenance works and make payments with debit or credit cards using a secure payment gateway. Hamptons’ property management team can also give clients a virtual nudge when key deadlines are approaching, like assigning tenancy or renewal agreements.

Meanwhile, tenants can use it to check their tenancy information, store paperwork, report an issue and make payments, both for pre-tenancy monies and rent due.

The “My Hamptons” app will be available on iOS and Android devices and uses CML’s “COLA” portal platform as a backbone.

Jon Pitt, Head of Lettings at Hamptons International: “We are always looking for innovative ways to enhance our customer service.  We know our clients are time-poor and increasingly rely on tech to make their lives easier.  We saw an opportunity to produce a totally bespoke app that would give our landlords and tenants the opportunity to manage their property requirements at their leisure on a mobile device.

“The ‘My Hamptons’ app revolutionises the way we interact with our landlords and tenants and enhances the personalised face-to-face and on the phone service that they will continue to receive from Hamptons International.”