A survey of 14,389 clients across the UK has churned out some insights on what homeowners really want from their conveyancers.
No prizes for guessing good communication skills and proactivity, but there’s some interesting take-aways on problem-solving and pricing. Worryingly, the general response to the very real risks posed by cyber crime seems to be a collective “meh”.
76% of those quizzed by the Property Academy and tmgroup said that their conveyancer having good communication skills was either “really important” (51%) or “quite important” (25%), while 65% valued a proactive approach, with 32% deeming it “really important”, and 33% as “quite important”.
Problem-solving skills were – surprisingly – less valued, with 61% of clients collectively stating they didn’t think they were important; 38% considered them “not that important” and 23% going for “really not important”.
Price was also considered less of a priority, with 56% of clients collectively saying they didn’t think it was important; with 17% saying “not that important” and 39% saying it was “really not important”.
When asked about value for money received, however, 32% said they were dissatisfied; with 29% calling their experience “poor’” and a further 3% “very poor”.
Only 8% of clients were dissatisfied with the overall service they received; with 5% considering it “poor” and 3% slamming it as “very poor’.
There’s also some interesting findings on so-called “Friday afternoon fraud” and general cyber crime risks.
Only 54% of home movers said that they “read and took in every word” of the paperwork their conveyancer gave them; a further 37% admitted that they just “scan read it all”, while 7% admitted to just “reading a few sections” and 2% said that they “didn’t read their paperwork at all”.
Only 17% of clients considered transferring funds to their conveyancer as a high risk phase of the property transaction, with a further 29% believing the risk to be “moderate”.
Most considered the risks to be “low” throughout the property transaction.
Here’s a quick summary of the responses…