Main image: 'General Complaint' by George Moutard Woodward (1893)
Agents pay out record £1.2m in compensation as complaints rise
3,553 formal complaints resolved by TPO in 2016, up 7.5% on 2015
What to read next
Westminster clamps down on estate agents after ‘sudden influx’
Council takes action to 'protect variety on high streets'
By Prime Resi
Required Reading: The HS2 Discretionary Compensation Package
Details of a new discretionary compensation package for property owners affected by the HS2 rail link between London and Birmingham were released by the government this week.
By Prime Resi
Stamp duty receipts on track to reach a record high – despite falling property sales
SDLT receipts climb by 12%, as house sales drop by 10%
By Prime Resi
Companies in this article
The Property OmbudsmanMost read
Knight Frank puts heavyweight duo at helm of London Private Office
Specialist division brings together the firm's 'most accomplished advisers' for UHNWIs.
Buyer swoops on ‘one of London’s most celebrated historic houses’
Architecture wins out over postcode as purchaser searching in Westminster exchanges on landmark mansion south of the river.
Italy’s exit tax plan raises eyebrows in Britain
'Perhaps we don’t look so bad after all?' quips top London buying agent as Rome pitches a departure charge for wealthy residents.
Top-end Kensington scheme racks up over £70mn in sales
Developer unveils resident amenities and reports latest sales progress at Squire & Partners-designed project.
PCL agency bolsters team after high-end deal run
Former Aston Chase ops manager joins alongside two agents as the Mayfair-based firm sets its sights on further expansion.
Guernsey’s biggest privately-owned estate seeks £65mn
The 80-acre Havilland Hall comes with a Regency mansion, a private 'village' and an array of leisure & business facilities.
By PrimeResi
£48mn price tag for Bryan O’Sullivan-designed penthouse at Chelsea Barracks
First Look: Inside one of the year’s biggest new-build launches.
Native Land teams up with Singaporean investor for PCL acquisition drive
Kensington block changes hands as new venture targets the capital’s prime rental market.
Elicyon names new Creative Director
Rebecca Larn steps up at Charu Gandhi's London-based luxury design firm.
Inside 1 Mayfair: Caudwell completes first residence at ultra-luxe scheme
Lavish show apartment dressed by New York designer Jamie Drake is pitched at £83.7mn.
By PrimeResi
LATEST ARTICLES
Code Blue: Charles Curran on what the US midterms mean for prime London property
'We do not see the Prime Central London market recovering for the time being,' says the Maskells boss - who anticipates a slip in American demand for UK property as Trump loses influence at home.
Interview: Alexander Main on entrepreneurship, building a brokerage & getting PCL deals done
‘You can’t just wait for the market to come to you’: Agency founder talks HNW buyer trends, turning marketing spend into sales & why half his firm’s deals this year have involved another agent.
Guernsey’s biggest privately-owned estate seeks £65mn
The 80-acre Havilland Hall comes with a Regency mansion, a private 'village' and an array of leisure & business facilities.
By PrimeResi
Inside 1 Mayfair: Caudwell completes first residence at ultra-luxe scheme
Lavish show apartment dressed by New York designer Jamie Drake is pitched at £83.7mn.
By PrimeResi
Grosvenor Square penthouse finds buyer at nearly half its original asking price
Seven-day exchange follows more than three years of marketing for hefty Mayfair duplex.