Lettings Associate (Build To Rent)

GKR London have been instructed to find a Lettings Associate for one of our most significant Clients.

You will have the opportunity to work for and with some of the best people in the industry in the emerging Build To Rent space.

THE ROLE

My Client are looking to recruit a Negotiator to join our Management Team. You will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service.

MAIN RESPONSIBILITIES:

Responding to website, portal and telephone enquiries

Qualifying leads

Capturing source of enquiries

Matching prospective residents to available properties

Booking viewings

Conducting viewings

Obtaining feedback

Negotiating offers

Advising prospective residents of Customer Journey and requirements

Passing Resident over to Tenancy Management team with full information

Assisting with progress of tenancy progression where necessary

Conducting Right to Rent on prospective Residents

Remarketing apartments as they come available

ENVIROMENTAL RESPONSIBILITIES

All staff are required to follow the Environmental Policies for minimisation of waste and effective energy management as defined in the Environmental Manual and associated documents.

PERSON SPECIFICATION:

Friendly telephone manner

An understanding of the Build to Rent market

Self-Motivated

Target driven

Works well under pressure

Team player

Exceptional Customer Service

Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills. Strong written and verbal communication skills.

An honest and trustworthy individual with an exemplary track record.

The incumbent must have an appreciation of the importance of customer service